Frequently Asked Questions
The Tributes at Double Eagle HOA FAQs
Last Update: 4/28/2026
Amenity Access
Pool
What are the operating hours of the pool? The pool season typically runs from May 1st until October 15th. During season, the pool is open Monday – Thursday: 8:00 AM – 9:00 PM & Friday – Sunday: 8:00 AM – 11:00 PM
Where is the pool located? The pool is located at the entrance of the community, 6210 Glen Abbey .
Is alcohol allowed at the pool?
· NO - Use of alcohol is strictly prohibited at the pool.
Where can I get an access device? You can order an access device by reaching out to DTADEmanager@goodiwntx.com Be sure to include your name and Tributes address in the message! For new homeowners, one key fob is issued per home (if not transferred at closing). Replacement fobs are available for $25.00, plus any applicable activation and mailing fees. The cost of new or replacement fobs will be posted to your HOA account, unless you are a first-time owner requesting your initial fob.
How long does it take for my request to be fulfilled and how will I receive my device? Please allow up to 5 business days from form submission to receive your access device. Devices will be mailed to you via USPS or arranged to drop off in person.
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association? All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your request via TownSq
Where do I find my community's architectural modification request form?
· Digital form submission on the portal. This is located under the “Tools” section on the left hand side of the screen when you log into your TownSquare Account.
What’s the process for applying? How long does it take to get approval? Applications are reviewed by the Developer and typically processed within a week to 10 days. To avoid delays, include as much detail as possible.
What is the status of my application? If you haven’t heard back within 7 days of submission, please submit a request via TownSq or email the community manager via DTADEmanager@goodwintx.com
Board Meetings
How do I find out when the next Board meeting takes place? Board meeting dates/times are noticed via the News & Events section of TownSq. If you’ve registered your email, you’ll also receive notice by email.
Where can I find copies of the most recent meeting minutes? Meeting minutes are posted in the Documents section of TownSq
Common Area Maintenance
What does the Association maintain, and what am I responsible for? Homeowners are responsible for maintenance of their lot and home. Association maintains the common area, entrances and association Pool area.
I need to report a common area maintenance issue… Please submit a request via TownSq with pictures and details. You’ll be able to track status within TownSq.
What is the trash/waste pick-up schedule? City of Abilene Picks up Garbage on Monday / Thursday
What is the bulk pick-up schedule? Bulk pick up and Yard waste is the 4th Monday of Odd months (Jan, Mar, May, July, Sept, Nov)
Compliance
I received a violation notice. Who can I talk to? Contact the Compliance Department at compliance@goodwintx.com . Info is also in the notice you received.
I need to report an issue with a neighbor’s home. Submit a request in TownSq with a picture, address, and details.
When does compliance visit the community? Typically every 4 weeks, but schedules may vary.
Is there a list of dos and don’ts for tenants? Yes. The CC&Rs can be found at www.goodwintx.com by entering your community’s name in “Find My
Contacts
Who can I reach for help? · TownSq App: Submit requests online or via mobile Click here: TownSq
· Resident Care Team: M–F, 8:00 AM–6:00 PM | 855-289-6007 | info@goodwintx.com | Live Chat: www.goodwintx.com · Compliance Team: compliance@goodwintx.com
How can I reach the Board of Directors? You may address the Board at the next meeting or submit a request in TownSq.
Documents
Where can I find the governing documents? Available at www.goodwintx.com by searching your community’s name in “Find My Community.”
Financial
What is my balance? You can view your account balance by logging into TownSq. You may also request your balance by contacting our Resident Care Team Monday–Friday, 8:00 AM–6:00 PM: 855-289-6007 | ✉️ info@goodwintx.com Live Chat: www.goodwintx.com
How do I pay my assessment? For your convenience, we offer several payment options:
Option 1: Mail-In Payment Send your payment to:
DTADE – The Tributes at Double Eagle HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: Pay Online via TownSq (Web or Mobile App)
· From the Web: 1. Login at https://app.townsq.io/login.
2. Select the account you’d like to pay.
3. Click “Make a Payment” to:
§ Pay your open balance
§ Set up recurring payments
§ Make a one-time custom payment
· From the Mobile App:
1. Open TownSq and select your account.
2. Tap “Make a Payment” and choose your payment option.
Payment Options in TownSq:
· ACH/E-check: $1.50 convenience fee
· Credit/Debit Cards: $1.50 convenience fee + 3.5% of total payment
Option 3: Bank Bill Pay Service If you use your bank’s bill pay:
· Update the Payee to the Goodwin Processing Center address above.
· Include your Account Number and Association Code (DTADE) in the memo line.
Can I pay my assessment with a credit/debit card? Yes. Credit/debit cards are accepted through TownSq.
· Web & App instructions are the same as above.
· Fees: $1.50 convenience fee + 3.5% of total payment (credit card).
· E-checks: $1.50 convenience fee.
What is my property code? Your Property Code is DTADE.
What is the Management ID? 6587
When is my assessment due? January 1st and July 1st Each year.
Are there any fees associated with online payments?
· Credit/Debit Cards: $1.50 + 3.5% of total payment
· E-check: $1.50 flat fee
Why does my account show a negative number? A negative number means you have a credit balance.
I received a letter about a past due assessment. Who can I talk to? Contact our Resident Care Team: 855-289-6007 | ✉️ info@goodwintx.com Live Chat available at www.goodwintx.com
Who can I talk to about setting up a payment plan? Contact our Delinquency Team at delinquencies@goodwintx.com .
What is my assessment paying for?
· Maintenance of common areas (pool and entrance landscaping)
· Administrative and operational costs (insurance, accounting, and professional management services)
· Repairs and replacement of shared assets
· Reserve funding for future community needs
Where can I find my account number? Your account number is on your billing statement or coupon book. If you can’t locate it, contact Resident Care: 855-289-6007.
Insurance
My lender is asking for a copy of the association’s insurance. Where do I get it? Contact Resident Care Team ( 855-289-6007 | info@goodwintx.com). You can also request it through TownSq.
Owner Information
How do I update my contact information or mailing address? Contact Resident Care Team: 855-289-6007 | info@goodwintx.com | Live Chat at www.goodwintx.com Or submit a request through TownSq.
Resales
How do I get a lender questionnaire completed? Lender questionnaires can be ordered via Community Archives at communityarchives.com.
How much does a lender questionnaire cost? Visit Community Archives at communityarchives.com for pricing details.
Where do I obtain a resale certificate? Resale certificates can be ordered via Community Archives at communityarchives.com.
I’m the lender and would like to get a statement. Is there a charge? Statements can be ordered via Community Archives at communityarchives.com.
TownSq
What is TownSq? TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community – anytime, on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
· Communicate with neighbors, community managers, and board members
· Manage your account and pay online
· Stay up to date with community news and events
· Submit and track service requests
· Participate in community polls
· Access community forms and documents
· And more…
How do I register for TownSq? Registering is quick and easy:
Option 1: Sign up with email 1. Go to TownSq.
2. Enter your email and agree to the Terms of Use.
3. You’ll receive a confirmation email (valid for 1 hour).
o Didn’t get it? Check spam or click “Resend Email.”
4. Confirm your community account information.
5. Create a password.
6. Click “Sign Up” → “Explore TownSq.”
Option 2: Sign up with Account Number
1. Enter your Zip Code and Account Number.
2. Agree to Terms of Use → Continue.
3. Create your email and password → Done.
What if I get an error during registration? Contact our Resident Care Team: 855-289-6007 | ✉️ info@goodwintx.com (Mon–Fri, 8 AM–6 PM) Live Chat: www.goodwintx.com
How do I change my email preferences for notifications? Log into TownSq→ Click your name (top right) → “Edit Profile” → Adjust notification preferences.
How do I submit a request in TownSq? Log in → Click “Requests” on the left menu → Enter details.
I forgot my password. How can I reset it? Go to: TownSq Password Recovery.